General Terms and Conditions

1. scope of application

The following General Terms and Conditions (GTC) apply to all services of the Münchner Kammerspiele in connection with the reservation, sale and delivery of admission tickets (hereinafter referred to as ‘tickets’) and other services and articles offered by the Münchner Kammerspiele, provided that they have been booked via the Münchner Kammerspiele webshop at www.muenchner-kammerspiele.de (hereinafter referred to as ‘online bookings’).

2. requirements for online bookings

A (one-off) online registration is required for the customer to be authorised to make online bookings. The customer is responsible for ensuring that no unauthorised third parties gain knowledge of their password. The customer is liable for any misuse.

3. data security

Münchner Kammerspiele uses a secure transmission method (SSL Secure Socket Layer with 128-bit encryption) to transfer customer data. This encryption method is the standard used by internet banks for data transactions. As a result, Münchner Kammerspiele offers its customers the highest possible standard of security.
In the case of payment transactions, the personal data required for this purpose will be transmitted by the Münchner Kammerspiele to the credit institution or the institution commissioned to process the payment upon request.
All data transmitted by customers will be processed and used by the Münchner Kammerspiele in compliance with the data protection regulations applicable to the transaction and storage. The transmitted data will not be passed on to third parties.

4. conclusion of contract

By initiating an online booking, the customer submits an offer within the meaning of § 145 BGB. The Münchner Kammerspiele confirms receipt of the contract offer online (order confirmation). Acceptance of the offer is then made by collection of payment or by payment on collection of the tickets or goods ordered.

5. retention of title

The tickets or goods remain the property of the Münchner Kammerspiele until full payment has been made.

6. Ticket sales

6.1 Quantity restrictions

For some events, the number of tickets available for online bookings is limited. Further limitations are reserved.

6.2 Prices and shipping costs

The prices published on the Internet for the respective event apply. The prices offered are inclusive prices. Certain discounts are only visible after logging in and can only be selected after entering the customer number.
The customer is responsible for checking whether the conditions for the discounts offered are met. A discount can only be granted if this is communicated by the visitor when purchasing the ticket. Once the purchase process has been completed, no further discounts can be granted on the ticket purchased. The prerequisite for claiming the discount must exist on the day of the performance. The customer must provide the admission service with proof of eligibility by presenting a photo ID without being asked. Otherwise, the difference to the full ticket price must be paid before admission.

6.3 Reservation

Reserved tickets must be paid for at the box office or in the webshop within 7 calendar days and at the latest 7 calendar days before the day of the event. Otherwise the reservation will be cancelled. After payment, the reserved tickets can be sent as a digital ticket to the e-mail address provided.

6.4 Payment

Online orders can be paid for directly in the Münchner Kammerspiele webshop by credit card, Mastercard or Visa, or PayPal.
If payment is not made due to insufficient funds in the account or for other reasons, the order is invalid from the outset
Paid tickets will not be taken back. The regulations on cancellation and the right of return for distance selling contracts are not applicable to ticket purchases due to § 312g para. 2 no. 9 BGB. This means that there is no two-week right of cancellation and return.

6.5 Ticket delivery

The customer is obliged to check the tickets handed out or order confirmations transmitted online for conformity with the order (number, price, date, time and venue) immediately upon receipt. Complaints about incorrect tickets must be made immediately (i.e. within two working days) after receipt of the consignment or order confirmation. The complaint must be made in writing by e-mail to theaterkasse@kammerspiele.de. The date of the transmission protocol of the e-mail is decisive for compliance with the complaint deadline. If you have any questions, please contact the box office of the Münchner Kammerspiele on 089 / 233 966 00.

6.5.1 Collection at the box office

Reserved tickets can be collected at the box office of the Münchner Kammerspiele (Maximilianstraße 28, 80539 Munich) during opening hours (from Mon. to Sat. 11.00 to 19.00) on presentation of the order number. In the case of discounted tickets, proof of entitlement to the discount must be provided without being asked.
Paid tickets can also be deposited at the box office for a fee of 1.90 EUR. Tickets must be collected no later than 30 minutes before the start of the performance. The box office opens one hour before the start of the performance at the respective venue.

6.5.2 Shipping

Paid tickets can also be sent by post on request. A shipping fee of EUR 5.90 will be charged for this. The dispatch is at the customer’s risk. If the purchased tickets have not arrived within 2 weeks of the order being placed, the customer is obliged to contact the Münchner Kammerspiele box office.
6.5.3 Print @ Home PDF tickets
The Münchner Kammerspiele offers the ‘Digital Ticket’ delivery method. The tickets are sent by e-mail directly after the order process and can be printed out on the customer’s own printer and/or accessed on a digital device. For admission control, the tickets are checked electronically using a scanner and validated after being scanned once. The tickets can be presented both on a digital device and on a printout.

6.6. Umbuchung

Bis spätestens zwei Werktage vor dem Vorstellungstermin können bezahlte Tickets auf Wunsch umgebucht werden. Die Umbuchung ist nur in eine andere Veranstaltung innerhalb des laufenden Vorverkaufszeitraumes möglich. Für jede Umbuchung wird eine Gebühr in Höhe von 5,00 EUR pro Karte berechnet.

Umbuchungen können nur an der Theaterkasse persönlich, telefonisch oder per E-Mail vorgenommen werden, nicht an den Abendkassen. Die Auszahlung von Differenzbeträgen ist nicht möglich. Wenn derdie Kundin die Karten bereits erhalten hat, sind diese vor einer Umbuchung im Original zurückzugeben.

Für verfallene Karten und Geschenkgutscheine wird kein Ersatz geleistet. Dies gilt auch für nicht besuchte oder nicht rechtzeitig zurückgegebene Abonnementvorstellungen sowie für verfallene Abonnementgutscheine. Dabei ist unerheblich, aus welchem Grund die Vorstellung nicht besucht werden konnte oder der Abonnementgutschein nicht eingelöst wurde.

Geschenkgutscheine und Stornogutscheine können nicht zurückgegeben werden.

7. cancellation of a performance

If a performance is cancelled and less than half of the performance has been performed at the time of cancellation, a replacement performance will be offered or, if this is not possible for scheduling or other reasons, the ticket price will be refunded or a voucher issued. Any further claims are excluded in these cases; in particular, the visitor’s expenses such as travelling or accommodation costs etc. cannot be reimbursed.

8. change of performance

If the Münchner Kammerspiele offers a different performance on the date of an event instead of the one originally planned, the contract may be cancelled and a refund of ticket prices already paid may be demanded. However, the cancellation must be made before the start of the alternative performance by returning the tickets to the theatre box office/evening box office.
Changes to the cast and other short-term changes to the performance schedule or cases of force majeure (traffic obstructions, illness, epidemics, strikes, weather conditions, etc.) do not entitle ticket holders to return tickets.

9. sale of goods

The provisions of this section 9 do not apply to ticket sales, but only to sales of goods.
(The regulations on cancellation and right of return for distance selling contracts are not applicable to ticket sales due to § 312 g para. 2 no. 9 BGB).
9.1 Delivery and shipping costs
The ordered goods will be delivered to the address specified in the order.
The goods shall be delivered at the shipping costs shown in each individual case. All risks and dangers that may arise in connection with the dispatch of the goods are transferred to the customer as soon as the goods are handed over by the Münchner Kammerspiele to the commissioned logistics partner.

9.2 Cancellation policy

RIGHT OF WITHDRAWAL
You have the right to cancel the contract for the purchase of goods within 14 days without giving any reason.
The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
In order to exercise your right of cancellation, you must inform us,
Münchner Kammerspiele
Theaterkasse
Falckenbergstraße 2
80539 München
Telephone: 089 / 233 966 00
Fax: 089 / 233 966 05
E-mail: theaterkasse@kammerspiele.de
of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or e-mail). If you make use of this option, we will immediately send you a confirmation of receipt of such a cancellation (e.g. by e-mail).
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of cancellation
If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may refuse to refund you until we have received the voucher(s) or goods back or until you have provided proof that you have returned the voucher(s) or goods, whichever is the earliest. You must return or hand over the voucher(s) or goods to us immediately and in any case within 14 days from the day on which you inform us of the cancellation of this contract.

The deadline is met if you send the voucher(s) or goods before the 14-day period has expired. You only bear the direct costs of returning the voucher(s) or the goods. You only have to pay for any loss in value of the voucher(s) or the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functionality of the goods.
End of the cancellation policy

9.3 Exclusion of cancellation

The right of cancellation is excluded for contracts for the delivery of audio or video recordings or software if the customer has unsealed the delivered data carriers.

10. place of fulfilment

The place of fulfilment for delivery, performance and payment is Munich.

11. applicable law and place of jurisdiction

German law shall apply exclusively. The application of the UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.
The regulations on cancellation and right of return for distance selling contracts are not applicable to ticket sales due to § 312 g para. 2 no. 9 BGB.
The place of jurisdiction is Munich.

12. severability clause

Should individual provisions of these General Terms and Conditions be invalid, the remaining provisions shall remain valid.
MUENCHNER KAMMERSPIELE
Status: 12/03/2025